Privacy Policy
This Privacy Policy explains how REVUP Solutions, LLC (“REVUP,” “we,” “us” or “our”) collects, uses, shares and protects personal information in connection with the Revybr website and service (the “Service”), and the choices you have. By using the Service you acknowledge this policy. Capitalized terms not defined here have the meanings in our Terms of Service.
1. Our role
For information about our website visitors, prospects and account holders, REVUP decides how the information is used and is responsible for it.
For Customer Data—the contacts, leads, messages and other records our customers store in Revybr—we act as a service provider or processor on behalf of our customer (usually a brokerage, team or agent). The customer controls that data and is responsible for its collection, notices and consents. If you are a client or contact of one of our customers, please direct privacy requests to that business; we will assist them as required by law.
2. Information we collect
Information you give us:
- Contact and account details, such as name, email, phone number, brokerage, role, team size and login credentials.
- Billing information, such as billing address and payment details, which our payment processor handles; we do not store full card numbers.
- Communications with us, such as support requests, emails and feedback.
Information collected automatically:
- Device and usage information, such as IP address, browser type, pages viewed, features used, referring URLs, dates and times, and approximate location derived from IP address.
- Cookies and similar technologies used to keep you signed in, remember preferences, secure the Service and understand usage (see Section 7).
Customer Data processed on our customers’ behalf, which may include their contacts’ names, contact details, property interests, communications, call recordings or transcripts where enabled, notes and transaction details.
Information from third parties, such as integrations you connect (email, calendar, telephony, lead sources), payment processors, and business contact information from public or commercial sources.
3. How we use information
- To provide, operate, maintain and support the Service, including processing Customer Data as our customers instruct.
- To create and manage accounts, process payments and send service and administrative messages.
- To secure the Service, prevent fraud and abuse, and enforce our Terms.
- To understand usage and improve and develop the Service, including using aggregated or de-identified information.
- To communicate about products, features and events, with the ability to opt out of marketing at any time.
- To comply with law, respond to lawful requests and protect our rights, users and others.
We do not use Customer Data to market our own products to our customers’ contacts.
4. AI features
When you use AI features, the inputs needed for that feature (for example a call transcript or a contact’s history) are processed to produce the output you requested, which may involve trusted AI service providers acting on our behalf under contractual confidentiality and data-protection obligations. Calls are only recorded or transcribed where the feature is enabled and the customer has obtained any required consent.
6. Text messaging
If you opt in to receive text messages from us, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile phone numbers and text-messaging opt-in consent are not shared with third parties or affiliates for their marketing purposes.
8. Retention
We keep account information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes and enforce agreements. Customer Data is retained according to our customers’ instructions and our Terms; after a subscription ends, Customer Data may be deleted after 30 days.
9. Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information, including access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your credentials and for the security of your devices.
10. Your choices and rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and receive a copy;
- correct inaccurate information;
- delete your information;
- opt out of marketing communications, targeted advertising or the sale of personal information (we do not sell it); and
- appeal a decision we make about your request.
To make a request, email privacy@revybr.com. We will verify your identity before acting and respond within the time required by law. You may use an authorized agent where the law allows; we may require proof of authority. We will not discriminate against you for exercising your rights. You can unsubscribe from marketing emails using the link in each email.
11. Children
The Service is for business use by adults and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
12. International users
We are based in the United States and the Service is intended for users in the United States. Information is processed and stored in the United States, where data protection laws may differ from those in your country.
13. Changes to this policy
We may update this policy from time to time. We will post the updated version with a new effective date and, for material changes, give notice by email or in the Service.
14. Contact us
REVUP Solutions, LLC, Port Saint Lucie, Florida. Privacy questions or requests: privacy@revybr.com.